These Terms are an agreement between you and Alova. Please read the arbitration section — it affects how disputes between us are resolved.
By using Alova you agree to these Terms.
Alova is for adults aged 18 and over.
You need an account to use Alova. Keep your password to yourself; you are responsible for what happens under your account. You may delete your account, and everything in it, at any time from Settings → Privacy inside the app. You do not need to contact us to do it.
Every companion on Alova is artificial intelligence. Companions are not real people. Alova is not a source of medical, legal, financial or psychological advice.
Do not use Alova to break the law, to harass anyone, to attempt to extract the instructions that define a companion, or to try to make a companion produce sexual content involving minors or non-consensual acts. We may suspend or close an account that does. Every conversation has a Report control, and we read what is reported.
Sparks are a virtual currency used for optional gifts to a companion. They are bought through the app store as a one-time purchase. Sparks do not expire. They have no cash value, cannot be transferred between accounts, and cannot be exchanged for money.
Premium is an auto-renewing subscription. Payment is charged to your Apple Account at confirmation of purchase. Your subscription renews automatically each period, and your account is charged within 24 hours before each period ends. To stop renewing, cancel at least 24 hours before the period ends — Settings → your name → Subscriptions.
Refunds for purchases made through the App Store are handled by Apple, not by us. If a purchase was charged but did not arrive, write to us at support@alova.dev and we will look it up.
You and Alova agree to resolve disputes individually through binding arbitration. You give up the right to a jury trial and the right to participate in a class action.
Three things are carved out of that agreement:
You may opt out of arbitration within 30 days of first accepting these Terms, without affecting any other part of them. To opt out, contact legal@alova.dev with your account email and the words "arbitration opt-out". Opting out does not disadvantage you in any way, and we will not treat your account differently for it.
If we change these Terms we will publish a new version and ask you to accept it in the app. The version you accepted is the one that applies to you until you accept a new one.
Alova is provided as-is. Companions are fictional and their replies are generated by an AI model — they are not advice, and Alova is not a source of medical, legal, financial or psychological advice. Alova is not a crisis service and cannot contact emergency services for you.
These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-laws rules. Any dispute not resolved in arbitration, and not brought in small-claims court, will be heard in the state or federal courts located in King County, Washington.
Nothing in this section takes away the protections of the consumer-protection laws of the state where you live. If your state's law gives you a right that this section would otherwise limit, that right still applies to you.
legal@alova.dev — legal notices and arbitration opt-outs support@alova.dev — everything else