Alova is an app for adults where you talk with AI companions. Every companion is fictional and every reply is written by an AI model — there is never a human on the other side of a conversation.
support@alova.dev
Write to us about anything: a problem with the app, a question about your account, a purchase that did not arrive, or something a companion said that you think we should know about.
What to expect. We aim to reply within two business days. We are a small team, so please give us that long before writing again — a second message does not move you up the queue, and we read all of them.
What helps us help you faster. Tell us the email address on your account, what you were doing when the problem happened, and roughly when. Please do not send us your password; we will never ask for it.
Purchases and Sparks. Sparks are bought through Apple's In-App Purchase and never expire. If a purchase was charged but did not appear, write to us with the date and we will look it up. Refunds for App Store purchases are handled by Apple, not by us — you can request one at reportaproblem.apple.com — but tell us anyway if something went wrong, because we would rather know.
Deleting your account. You can delete your account and everything in it at any time from Settings → Privacy, inside the app. You do not need to contact us to do it.
Your privacy choices. Permission to store your conversations, and permission to send them to our AI provider, can each be granted or withdrawn at any time in Settings → Privacy. Withdrawing the storage permission deletes the conversations we hold.
Alova is not a crisis service and cannot contact emergency services for you.
If you are in immediate danger, call 911.
If you are struggling, the 988 Suicide and Crisis Lifeline is available 24/7 in the United States — call or text 988. You can also reach the Crisis Text Line by texting HOME to 741741.
Alova · support@alova.dev