Futurion LLC, doing business as Alova
Last updated: October 13, 2026
Alova is an iOS app for adults 18 and older to interact with AI companions. Companions are fictional AI characters, not real people or human chat operators. Some opening messages and system or safety responses use prepared text. Our support contact is separate from companion chat.
Email support@alova.dev for an app problem, account issue, missing purchase, unsafe response, or restriction review. We aim to reply within two business days; complicated investigations can take longer. A legal privacy-request deadline is not extended by that support target.
Please include your Alova account email, a description of the issue, approximately when it happened, and your app/device version if relevant. A purchase date or Apple order reference can help with billing issues. Please do not send passwords, one-time sign-in codes, full card details, or unneeded private conversation history. Redact unrelated information from screenshots.
Privacy requests can go directly to privacy@alova.dev. Legal notices and arbitration opt-outs go to legal@alova.dev.
Manage or cancel Premium in iOS Settings → your name → Subscriptions → Alova. Apple's cancellation instructions (support.apple.com/en-us/118428) explain the process. Cancellation normally stops the next renewal and leaves access through the paid period, unless a refund or other valid entitlement change applies.
Deleting the app, deleting your Alova account, or withdrawing a chat permission does not cancel an Apple subscription. Cancel separately to stop renewal. You do not need to delay a privacy-deletion request until the subscription expires.
Apple handles refunds for App Store purchases. Request a refund from Apple (reportaproblem.apple.com). Alova cannot guarantee Apple's decision. For a purchase that was charged but did not arrive, contact us before buying it again.
Use Restore Purchases on the subscription/purchase screen to check supported Apple entitlements, while signed into the correct Alova account and Apple Account. If access is still missing, contact support. Restore Purchases does not re-credit consumed Sparks and is not the paid relationship-history Restore feature.
Purchased Sparks and credited Premium Sparks do not expire while your account remains open. Premium ending does not remove credited Sparks. Independently free promotional Sparks can have an expiration only when it was clearly disclosed. Refund adjustments and account deletion are different from expiration; the Terms explain them.
A refunded Sparks purchase can create a negative refund adjustment if some Sparks were already spent. That is an in-app accounting adjustment, not a cash debt to Alova, and must not be treated as a reason for a companion to punish you.
Remove conversation can hide the thread and retain a recoverable archive. Start fresh begins a new relationship state and remains free for a companion you are entitled to access. Neither is a general privacy-erasure request. A paid Restore can recover only the history actually held in a valid archive and described before purchase. It cannot recover permanently deleted data.
To initiate account deletion, open Profile → Account → Privacy. That begins deletion of associated account data under the privacy policies; not every processor or backup copy disappears at the instant of the tap. Statutory exceptions and deadlines apply. You can request deletion without first contacting support.
Account deletion ends access to remaining Sparks and account-bound history, subject to mandatory consumer remedies. It does not cancel Apple billing. Manage your subscription separately before or alongside deletion.
For a request to delete health-related information without deleting the whole account, email privacy@alova.dev. We identify the applicable records and explain any necessary effect on chat history or continuity. You do not have to locate every stored memory yourself.
Manage available permissions in Profile → Account → Privacy. Two permissions govern conversation processing and have different effects: a single permission covering conversation storage, memory, and health-related processing (the health-data consent from onboarding), and a separate permission for Anthropic (third-party AI) processing.
Withdrawing the storage, memory, and health-related processing permission disables dependent chat features, stops new dependent processing, and starts deletion of the covered conversation and memory data, including recoverable conversation copies, while keeping your account. Withdrawing the separate Anthropic (third-party AI) permission stops new dependent AI transmissions, including background memory and companion-initiated processing. Neither withdrawal by itself cancels your Apple subscription.
A server change must be confirmed. If an operation fails or the device is offline, retry when connected or contact us; do not assume an unsuccessful request has already reached every system. Withdrawal is different from a request to delete all previously held information. You may request both. See the Privacy Policy and Health Data Policy.
Use Allow analytics in Profile to control optional product analytics. Necessary security and transaction records are separate. For access, correction, deletion, or an appeal, contact privacy@alova.dev; no special subject line is required.
Use Profile → Account → Notifications or iOS Settings to change notification delivery and privacy. Turning off phone notifications is not the same as stopping permitted companion-initiated messages inside the app.
A notification already passed to Expo or Apple can still arrive. Offline sign-out may also fail to deregister the device immediately; to prevent further display on that device, turn Alova notifications off in iOS Settings. Read the notification explanation for the distinction between registration, delivery, and deletion.
Use the conversation's Report control or email support. Describe the issue and provide only the information needed to locate it. Automated decisions can be wrong. For human review of a restriction, identify your account and explain the concern; we aim to respond within seven business days.
Disclosing distress or asking for help is not, by itself, a violation of the Terms. Support reports are not a real-time crisis-response service.
Alova cannot contact emergency services for you. If there is immediate danger, call 911. In the United States, call 988 or text 988 for the Suicide & Crisis Lifeline. You can also text HOME to 741741 for Crisis Text Line (crisistextline.org/text-us). Do not wait for a support email response when you need urgent help.
Privacy Policy · Terms of Service · Consumer Health Data Privacy Policy · Safety Protocol
Futurion LLC (dba Alova)
522 W Riverside Ave, Ste N
Spokane, WA 99201, United States
support@alova.dev