We do not collect your date of birth, your gender, your location, your contacts, or your photos.
Your messages are stored and processed to generate replies and short memory summaries so conversations stay continuous. Message content is never sent to analytics.
We ask your permission before storing your conversations, and separately before sending them to our AI provider. You can decline either one. If you do, companion chat is unavailable — you can still browse companions, manage your account, and read our policies.
We do not sell your personal information and we do not share it for cross-context behavioural advertising. There is no advertising in Alova and no advertising or tracking SDK in the app.
We keep your account and conversations until you delete them. Deleting your account removes them. Withdrawing consent to store conversations deletes the conversations we hold while leaving your account in place.
One exception: when a safety signal is recorded, we keep a de-identified record of *that a signal occurred* — never the message. On account deletion or withdrawal, the links to you, to the companion and to the conversation are removed and the timestamp is reduced to the calendar quarter.
Wherever you live in the United States, you can ask us to:
You can do the two most common ones yourself, immediately, without asking us: deleting your account and everything in it is in Settings → Privacy, and withdrawing consent to store your conversations — which deletes them — is in the same place.
To correct your email address or the name on your account, write to privacy@alova.dev. There is no in-app editor for those two fields today.
For anything else, write to privacy@alova.dev. Tell us what you are asking for and the email address on your account. We will respond within 45 days. If we need more time we will tell you why before that deadline, and take no more than 45 further days.
If we refuse, you may appeal by replying to our answer with the word "appeal". We will review the refusal and give you a written decision, with our reasons, within 45 days. If we deny your appeal we will tell you how to complain to your state's Attorney General.
We do not require you to have an account to make a request. If you write to us from an address we cannot match to an account, we will tell you what we would need to identify you, and we will not use what you send for anything else.
We will not treat you differently for exercising any of these rights — no loss of features, no different pricing.
We do not sell your personal information and we do not share it for cross-context behavioural advertising, so there is nothing to opt out of. A "Do Not Sell or Share My Personal Information" link is in Settings → Privacy regardless.
You can delete your account and everything in it at any time from Settings → Privacy. You do not need to contact us, and no one has to approve it.
privacy@alova.dev